FAQ
International pet travel FAQ: documents, EU passports, and concierge
Rules change by country and carrier. Use this as orientation, then confirm with your veterinarian and airline.
What is Pet Passport?
Pet Passport is a planning app that stores vaccination records and health certificates in a private vault, builds an airline-and-country checklist for your route, and can look up nearby vets, pet stores, and parks with Local Pet Concierge.
Does Pet Passport replace my veterinarian or the airline?
No. It is a planning assistant, not a government authority, airline, veterinarian, or customs broker. Always confirm requirements with your veterinarian, airline, and the destination country’s official sources before you fly.
What documents do most international routes require?
Typical items include a current rabies vaccination, a veterinary health certificate timed to the flight, microchip documentation, and sometimes a rabies titer (FAVN) or an import permit. Rules vary by origin, destination, and carrier. Pet Passport turns those sources into a checklist; it does not issue official papers.
What are EU pet passport requirements?
An EU pet passport is issued by a veterinarian in the EU and is not the same as our PDF export. Pets entering from outside the EU often need an official health certificate instead. See our EU destination guide and always confirm with your veterinarian and the destination authority.
What should I know about taking a dog to the UK or pet travel to Japan?
Great Britain often requires tapeworm treatment for dogs, not cats, in a defined window before arrival. Japan often requires advance notice, an ISO microchip, and a rabies antibody test, with a pre-arrival waiting period that is not the same as detention on arrival. Use the destination guides and policy checker, then verify the official pages.
How do live travel checklists work?
You enter origin, destination, airline, and travel date. We read official airline and government policy pages with AI and return a structured checklist with source links. If a live check is unavailable, we fall back to standard destination rules so you still have a starting list.
What is Local Pet Concierge?
From Home or a trip you can look up nearby veterinary clinics, pet stores, and parks. We send the destination name you chose — not GPS — to Google Places and Gemini. Listings are informational, not bookings or veterinary advice, and hours may be wrong.
Is my pet’s health data secure?
Vault files are stored in private storage with access limited to your account and invited co-pilots. We do not sell personal data. You can delete individual documents or wipe the account in Settings → Delete Account & Data.
How do pricing, subscriptions, and refunds work?
Early Access Beta. All features are free. You will not be charged. Planned prices on the pricing page are not available yet, and you do not need a waitlist code or a plan to use the app. Store billing and website checkout stay off during this beta. When paid plans launch, App Store and Google Play purchases will renew through those stores, and any website payment will be explained on the pricing page before it is turned on.
How do I get started?
Open Pet Passport, create an account, and add your pet. Store vaccination records in the vault, plan a trip for a live checklist, then open Local Pet Concierge when you need nearby vets, stores, or parks.